Return policy

Return policy

Last updated: April 2026

We want you to be happy with what you buy. If you’re not, you can send it back. It should be simple — no hassle and no fine print.

14-day right of withdrawal

You have a 14-day right of withdrawal from the day you receive your package. You do not need to give a reason — simply notify us within the deadline and send the item back.

How to return

  1. Write to info@Julie-copenhagen.com with your order number and which items you wish to return.
  2. You will receive return instructions and a return label within one business day.
  3. Pack the item securely in the original packaging (or similar) and drop off the package at your nearest parcel shop.
  4. We issue the refund as soon as we have received and inspected the package — typically within 5 business days.

What should I keep in mind?

  • The item must be in the same condition as when you received it — without marks, odors, or signs of use.
  • Tags may be cut off as long as the item is unused.
  • The return shipment is your responsibility until we receive it.
  • You are responsible for paying the return shipping — DKK 39 is deducted from your refund. If the item is defective or incorrect, we will of course pay the shipping cost.

Exchange

We are happy to exchange the size or color. Write to us and we’ll take care of it. Technically, an exchange is processed as a return plus a new purchase, but we’ll guide you through it.

Refund

The refund is issued via the same payment method you used for the purchase. We refund:

  • The item price
  • The original shipping cost (only if you return the entire order)

We deduct the return shipping cost (DKK 39) from the refund unless the item was defective or incorrect.

Claims

If the item is defective, you have a 24-month right to make a claim under the Danish Sale of Goods Act. Write to us at info@Julie-copenhagen.com with a description of the issue and, ideally, a photo.

Honestly

We are a small team, and we treat every return as feedback. If something didn’t fit, didn’t fall as expected, or simply wasn’t you — please tell us why. It helps us make better choices next time.